What We Do

Alternative Dispute Resolution Systems

INFINITE RESOLUTIONS helps your organization design, implement, and sustain the workplace dispute resolution program that protects your organization; respects the rights of employees, managers, stakeholders, customers, and clients; creates an organizational culture of direct and respectful communication and conflict competence.

Choices for your dispute resolution policy and process may include:

• Grievance mediation
• Conflict coaches
• Peer mediators
• Appeals panel

Support services to sustain your system may include:

• Workshops in constructive communication and conflict competence
• Group coaching for peer mediators, conflict coaches
• Outreach and education

When a professional external neutral is needed, INFINITE RESOLUTIONS provides:

• Mediation
• Conflict coaching
• Facilitation
• Arbitration

Request Free ADR Resources.
Phone consultation for Infinite Resolutions clients is always at no charge.

Mediation, Facilitation, and Coaching

MEDIATION is a consensual process for parties to mutually resolve any dispute with the guidance of an objective third party. The setting is informal, relaxed, and confidential. Attorneys may be present, but there are rarely any witnesses and few documents. The parties retain personal control over the terms of the final agreement.

Guided by the expertise and experience of the mediator, disputants are able to move from entrenched positions to common interest. Alternative solutions and compromises are explored and a mutually agreeable settlement is achieved. Generally, a written memorandum of understanding is drafted and signed. By entering into the mediation process, the parties do not waive any other rights to redress their issues in a more formal arena, such as administrative agency, arbitration or court.

Any conflict or dispute is worthy of mediation if the parties to the conflict approach the process with a willingness to resolve their issues without litigation. An initial individual session establishes the two essentials of the process: that each participant is willing and able to look at and take responsibility for their own role in the conflict, as well as to look at the situation from the other person's perspective.

The cost of mediation is far less than the cost of either arbitration or trial. Mediation preserves relationships, saves time, money, and stress, and is confidential. The parties determine how to respectfully address differences in the future.

As distinct from arbitration or a formal court trial - both of which take the ultimate resolution out of the hands of the disputants and gives it to the arbitrator, hearing officer, or judge - the parties' ability to control the outcome is a strong motivator to participate fully in the mediation process. Having arrived at the solution themselves, the parties are more likely to abide by their settlement.

FACILITATION is a group process guided by an objective party. The term is often used to refer to mediation in a group setting, as well as other group processes, including strategic planning and teambuilding. INFINITE RESOLUTIONS facilitations build upon organizational strengths, and build capacity for values-based decision-making and problem solving.

Request Free Mediation, Facilitation, and Coaching Resources.
Phone consultation for Infinite Resolutions clients is always at no charge.

Labor-Management Relations

Labor-management relations is a specialized area of conflict prevention and resolution. INFINITE RESOLUTIONS professionals have the requisite in-depth knowledge and experience in negotiation/collective bargaining, the NM Public Employees Bargaining Act, PELRB rules and regulations, and labor-management dynamics to support a productive, collaborative, and healthy ongoing relationship between labor and management.

FACILITATION: Your Labor/Management Committee can be an effective tool to strengthen a productive ongoing relationship between negotiations : model problem-solving - develop common ground and collaboration capacity - thwart rumors - prevent gripes, grievances, prohibited practice complaints - achieve input and investment in tough decisions.

MEDIATION of Prohibited Practice Complaints/Unfair Labor Practices or issues between stewards/managers enables a mutually agreeable and sustainable settlement without a contentious hearing, and resolves issues often at the root of multiple PPCs.

COLLECTIVE BARGAINING TRAINING sets the tone for a productive bargaining experience and prepares teams to cope with inevitable tensions. Establish a sound foundation for the future through clarity in content and respectful relationships. A hybrid of interest-based techniques and traditional bargaining process to achieve a fair and efficient settlement, INFINITE RESOLUTIONS CB training is appropriate for management, union, or joint teams with new team members or mature bargaining relationships.

Request Free Labor-Management Relations Resources.
Phone consultation for Infinite Resolutions clients is always at no charge.

Integrated Strategic Process

Supervisor Skills and Leader Development

Most employees don't quit their job, they quit their boss.

Do your supervisors, managers, and tomorrow's leaders have all the tools, skills, and support they need for success - including employee retention? Is conflict competence an expectation in your organization?

INFINITE RESOLUTIONS Resources include workshops, coaching, and coach/mentor program design. Create the skill-set and mind-set to protect your organization in the present, and prepare you for your future.

WORKSHOP participants develop awareness, knowledge, skills, and strategies that can be applied immediately in the work setting. Workshops are highly interactive. Techniques include group reflection, self reflection, partner practice, skill practice, role rehearsal, writing practice, and feedback. Content is designed to ensure consistency with the priorities, values, and practical reality of the client organization, and may include: conscious communication - performance and behavior issues - evaluations and documentation - standards of just cause - decision-making and problem-solving - challenging interactions - morale, motivation, retention - manager mediation skills - and much more. SAMPLE MODULES ARE AVAILABLE UPON REQUEST.

COACHING focuses upon individual objectives in the areas of supervisory/managerial skills, communication and interaction, conflict competence, anger management.

COACH/MENTOR PROGRAMS demonstrate your organization's commitment to grow your next generation of leaders.

Request Free Supervisor Skills and Leader Development Resources.
Phone consultation for Infinite Resolutions clients is always at no charge.

Workplace Assessment

• Is conflict zapping your staff's energy?
• Has trust become more rare than Kryptonite?
• Your manager must be wearing a target on her back?
• Are complaints and criticisms multiplying like tribbles?
• Are gripes and grievances always addressed but never really resolved?

INFINITE RESOLUTIONS Workplace Assessment is an interpersonal process to assess and address essential elements in respectful relationships and group resilience. As we seek solutions together, we build on strengths, build trust, build constructive communication and conflict competence - build resilient groups and respectful relationships.

Request Free Workplace Assessment Resources.
Phone consultation for Infinite Resolutions clients is always at no charge.